Terms and Conditions

Last Updated: [Insert Date]

1. Introduction

Welcome to Homestead and Hide Limited (“we”, “our”, or “us”). By using our website homesteadandhide.co.uk (the “Site”), purchasing products, or engaging with our services, you agree to be bound by these Terms and Conditions (the “Terms”). Please read them carefully before making any purchases. If you do not agree with any part of these Terms, please refrain from using our Site.

2. About Us

Homestead and Hide Limited is a company registered in the United Kingdom. Our registered office is located at:

Office 7, Hulley Road
Macclesfield, SK10 2SF
United Kingdom

3. Products and Services

We offer a wide range of home décor products, including furniture, accessories, and other decorative items (collectively, “Products”).

4. Orders and Payment

By placing an order on our Site, you are making an offer to purchase the Products subject to these Terms. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order at our discretion.

  • Payment Methods: We accept payments via Stripe. All transactions are secure, and we ensure the protection of your payment details.
  • Pricing: All prices on the Site are listed in GBP and include applicable taxes. Prices may change from time to time, but such changes will not affect orders already placed.

5. Shipping and Delivery

  • Processing Time: We aim to ship all orders within 7 days of receipt. Shipping delays may occur due to factors beyond our control, and we will notify you of any significant delays.
  • Shipping Carrier: We generally ship orders via DPD. Delivery times may vary depending on your location, and we will provide tracking information for your order once it has shipped.
  • Shipping Costs: Shipping fees will be calculated at checkout based on the delivery address. For international shipping, additional charges may apply.
  • Delivery Issues: In the unlikely event that your order is lost or damaged during transit, please contact us immediately for assistance.

6. Returns and Refunds

We accept returns within 10 days from the date of delivery, provided that the item:

  • Is in its original, undamaged condition.
  • Has not been soiled or used.
  • Is returned in its original packaging, if possible.

Returns Process:

  1. To initiate a return, please contact us at [Insert Contact Email] to request a return authorization.
  2. You will be responsible for shipping the item back to us at your own cost unless the return is due to a fault on our part (e.g., damaged or incorrect item).
  3. Once the returned item is received and inspected, we will process your refund via Stripe to the original payment method used.

Please note that custom or made-to-order products (if applicable) are non-returnable.

7. User Conduct

By using our Site, you agree not to:

  • Engage in fraudulent activity or provide false information.
  • Engage in any activity that could disrupt or damage our website or services.
  • Use any content from our Site without authorization (e.g., copying images or descriptions).

8. Intellectual Property

All content on the Site, including text, images, graphics, and product designs, is owned by Homestead and Hide Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, or reproduce any content from our Site without our express written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Homestead and Hide Limited shall not be liable for any loss, damage, or injury arising from the use of our Site or Products, including indirect, incidental, or consequential damages.

10. Privacy and Data Protection

We value your privacy and take the protection of your personal data seriously. For details on how we collect, use, and store your information, please refer to our Privacy Policy here.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

If you have any concerns or complaints, please contact us at [Insert Contact Email]. We aim to resolve disputes amicably and efficiently.

12. Changes to Terms

We may update these Terms from time to time, and any changes will be posted on this page. Please review this page regularly to stay informed of any changes.